How to Order an Accessible Uber (available in select cities)

How to Order an Accessible Uber (available in select cities)

uberWAV is an accessibility program launched by Uber that connects riders with physical disabilities to drivers who drive accessible vehicles including wheelchair ramps, lifts, etc. uberASSIST connects users to trained drivers who know how to provide door-to-door service, including coaching in how to fold wheelchairs and other mobility devices and general accessibility awareness. The mission of these accessibility programs is to design features that specifically improve efficiency, ease, and reliability for riders with ambulatory disabilities.  

For every option available on Uber, the amount charged for your ride will be the price presented upon booking. Offered at the same rate as a standard uberX ride, uberWAV and uberASSIST give users with limited mobility full control of their experience, all from their mobile device. However, before these programs were launched, Uber has integrated universal design features such as pre-paying for your ride to eliminate the need to hold a wallet and enter your destination address without having to explain to the driver where you need to go. This is an essential service for quadriplegic Tecla users who can now hail a vehicle and pay for their ride without assistance.

“By launching [uberWAV], Uber is offering people requiring wheelchair accessible vehicles the opportunity to request an on-demand ride with the touch of a button. As an organization that works to improve the quality of life for individuals with disabilities, I applaud Uber for expanding options for those of us desiring wheelchair accessible vehicles.” 

—Eric Lipp, Executive Director of Open Doors Organization


So, how do you order an uberWAV or uberASSIST?

Step 1: Type in your current location and destination, then click search.

Uber destination search


Step 2: From this page, navigate to the right 3 times where the two bubbles are located on the screen until you reach the “more” page.

uber screenshot swipe right for ASSIST and WAV

If you are using Switch Control, wait until "uberX" is highlighted, double press your switch and use the Scroll gesture.


Step 3: Select either “ASSIST” or “WAV” and click request.

Uber "more" tab with ASSIST and WAV

Last year, we accompanied Tecla user Carolyn as she ordered an uberWAVE ride. Check out the video below.

Download the Uber app in the App Store and on Google Play to order your first ride today. uberASSIST is currently available in more than 40 cities around the world, while uberWAV is being piloted in major international cities. If you're having any issues related to ordering an accessible Uber, please contact Uber Support.


Related Articles:

Learn more about Tecla Shield and its successor: tecla-e!


Mar 25, 2019 • Posted by Kristina from Tecla


Unfortunately, Uber does not have a number you can call. They keep all their communication within the app. To order an uber, follow the steps above. To speak with their support team, press the three lines in the top left corner of the app, then select ‘Help.’ Here, there are a variety of different topics depending on what you would like to ask.

If you have any further questions, please email :)

Mar 25, 2019 • Posted by Cheryl Northern

Hi, I’m new to Uber. Do you have a telephone # to call to schedule a ride?

Jan 03, 2019 • Posted by Elizabeth Alger

I installed the uber app. Set it up, entered my destination address then just swiped on the more section (where you select what type of uber: economy etc) and found uberWAV. Unfortunately the price was the same as a regular yellow cab.

Jul 30, 2018 • Posted by Diane

Have added UberWav to my iPhone Uber app…… but cannot find the icon for UberAssist….. I believe it is available in NYC - can you give me some suggestions as to how to find and add it? Thanks

Jul 03, 2018 • Posted by Mike monroe

Does not work I cannot get to the page with the bubbles are, I’ve tried three days in a row And I still can’t find the wave

Jun 08, 2018 • Posted by Megan Stangl

Hi Janet,

Did you try swiping over 4 times after you entered your destination? The first two options that appear are Pool and Uber. When you swipe right, there are more options including uberAssist and uberWAV.

Jun 08, 2018 • Posted by Janet Romkey

My son uses a wheelchair, it folds smaller but still in some regular cars it does not fit. I am visually impaired so I was very excited to find out about the uberwav and uber assist yet can’t figure out how to use it on my app these directions do not work as I’m not given the option even though it says uber assist and uberwav are in my area on an internet search.

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