Please be sure that you are familiar with our returns policy (outlined below) before sending anything back to us.
Returns for any product in original packaging, including all accessories which come with the item, is permitted within 28 days from the date of outbound shipping notice (except for items marked as non-returnable due to hygienic reason in their product pages). A $10 return shipping plus 8% restocking fee applies to all returns. These charges do not apply to products deemed defective or items under warranty.
All returns require a Return Authorization (RMA) number to be processed. Items that are sent back to us without a Return Authorization cannot be processed.
Komodo OpenLab reserves the right to deny returns on items that have new version releases.
Shipping and handling charges are not refundable. Komodo OpenLab is not responsible for any shipping charges, duties or taxes of merchandise being returned.
All returns must include all the factory accessories which come with the item. This includes cables, manuals and fasteners.
All returned merchandise must be in its original mint and clean condition. Returns on damaged, scratched, burnt, or otherwise “played with” merchandise will incur repair and/or replacement charges.
To start a return, please contact us to firstname.lastname@example.org and request a return merchandise autorization (RMA). If it is approved a return label will be sent to you with your RMA form.
Please include your RMA # on the outside of the box so that it doesn’t get mixed up with normal incoming shipments.
If there is a problem, Komodo OpenLab will make every effort to solve the issue. Refunds will be processed via PAYPAL and STRIPE. Please see their applicable policies.