Shipping Policy

General

N.B. In-stock items ship in 2-3 business days from our warehouse. Time items take to reach their destination is dependant on selected shipping method. 

Komodo OpenLab ships via Canada Post and UPS, and accepts requests for quotes with any other shipping service of your choice as long as it provides service between Canada and the shipping destination. You may also request a quote providing your own account for the shipping service of your choice. In that case we will charge only a handling fee, and will submit the shipping charges to your shipping service account upon payment or approval (via P.O.) of the quote provided. Please note: Your contracted rates may vary greatly from ours. The shipping estimate you see at checkout on the Komodo store has no relation to what you will eventually be billed by your shipping service.

Komodo OpenLab fills all in-stock orders as soon as possible. Once your order is ready to ship, a Shipping Confirmation email, with tracking information if applicable, will be sent.

Komodo OpenLab cannot be held responsible for damaged, lost, or stolen packages. Komodo OpenLab will file claims for those that are insured. Please contact us at info@gettecla.com directly to initiate a claim.

International

This is for any shipping address outside Canada.

Any duties, charges, fees and taxes for international shipments are the responsibility of the customer. Komodo OpenLab is not responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be deducted from the cost of the order, with any remaining funds being refunded to the customer.